FAQs
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Yes, we operate legally as a LLC in the state of Michigan and we are covered by liability insurance.
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We accept all major credit cards, debit cards, and checks. If you choose to pay by cash, we ask that you notify the office.
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Payment is due at the time of service. If you choose not to have a credit card on file with us, we ask that you leave a check on the kitchen counter. If you arranged to pay with cash, please leave it in a sealed enveloped addressed to "SimplyShine Cleaning Services."
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Our professional cleaning technicians do their best to protect your home or business and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.
Please call us at 616-262-6839 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 2 (two) days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.
When the value is verifiable and breakage is clearly due to negligence on the part of the SimplyShine employee, we will reimburse the cost of any broken item or we will contact our insurance. Item values over $25 must be verified before replacement or reimbursement will be authorized.
When appropriate, we will pay to have the broken item repaired by a professional restoration company instead of reimbursing the cost of the item.
We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning technicians are working.
In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details.
Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.
Please make us aware of any sensitive furniture or areas, such as improperly mounted blinds, to avoid any breakage.
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Our Cleaning Technicians come with everything needed to clean and sanitize your home. Although we ask that you make your vacuum available for our use (we don't have time to sanitize our vacuums as we move from home to home), all our Cleaning Technicians have a company vacuum available for use if needed.
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SimplyShine offers a bonus referral program where you can earn rewards by referring friends to our cleaning services. To take part, you need to become a customer first. Once you sign up as a customer, you can also register to receive news and updates about the referral program. The program rules and bonuses can change over time, so the only way to stay informed is by becoming a member and subscribing to these updates. This means if you’re not a customer, you won’t get the latest info or benefits from referrals.
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If you’re not happy with anything, tell us within 24 hours. We’ll come back and fix it at no extra charge because your satisfaction matters.
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For safety, it’s a good idea to keep your pets in a separate room or area while the cleaner’s work. This prevents pets from getting hurt or stressed and helps the cleaning staff do their job well without distractions. We always advise our customers to let us know about any pets, and we take extra care to keep your pets safe during our cleaning service.
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Our cleaning technicians go through thorough, step by step training to make sure they know exactly how to clean your home or business safely and effectively. We teach them how to use the right tools and cleaning products the correct way, so everything gets spotless without damage or leftover mess. They also learn about hygiene and safety rules, like how to avoid spreading germs and protect themselves while working. This way, when they come to clean for you, you can trust they will do a professional job every time.
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Tipping your cleaning technicians is not something you have to do. They get paid by the company for their work, so a tip is extra, not required. But when you do give a tip, it means a lot to the cleaning team. It shows you appreciate their hard work and helps them feel valued. It makes the technicians happy and encourages them to keep doing a great job. 10-20% is what all customers tip.
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At SimplyShine, the same cleaner visits your home or business each time. This matters because they know exactly what to clean and do it well. If one cleaner is sick, another who knows your place steps in, keeping the cleaning consistent. Having the same person helps keep your space clean and safe.
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At SimplyShine, there’s absolutely no need to worry about long-term contracts. We provide a straightforward paper agreement that clearly outlines all the cleaning details for your peace of mind. Additionally, you have the option to select from yearly memberships or various cleaning packages tailored to suit your specific needs. Simply reach out to us, and we’ll be happy to assist you in finding the best solution that fits your schedule and preferences. Our process is designed to be easy, transparent, and flexible for your convenience.
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For recurring at least, a weeks’ notice but we require at least 24 to 48 hours' notice for any cancellations or rescheduling to avoid fees or forfeiting deposits. Please contact us as soon as possible if you need to make changes to your appointment.
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If you are not happy with the cleaning service we provided, just let us know. Our cleaning technicians will come back and clean again until you are satisfied. We want to make sure your place is spotless and you feel good about our work. No extra cost, no hassle. You tell us what needs fixing, and we take care of it at no charge. It’s that simple.
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SimplyShine is closed on weekends to ensure our cleaning technicians receive adequate rest and maintain their well-being. This schedule also allows our team to spend valuable time with their families, promoting a healthy work-life balance. As a result, we consistently deliver high-quality service during the weekdays.
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Yes, we have special deals that make cleaning cheaper, especially if you book cleanings regularly with us. People who clean their home or business often pay less than those who just book one cleaning once in a while. You can look at our website or call us to find out what deals we have right now. Subscribe, and we'll send you news and discounts and much more.
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You don’t have to be home when we come to clean your property. If you’ve already informed us how to gain access such as where you left the key, whether in a lockbox, hidden somewhere safe, or with a trusted neighbor—we’ll use that information to enter your home. Just make sure the key or access code is easy to locate and functions properly. This process allows us to clean your space efficiently without requiring your presence. It’s a convenient, secure, and seamless way to maintain your environment without any hassle.
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SimplyShine offers a membership program for people who want cleaning services regularly. When you join the program, you get scheduled cleanings every week, two weeks, or month. By being a member, you pay less money compared to booking one-time cleanings. It’s like paying a smaller price each time instead of a full service fee, making high-quality cleaning more affordable and convenient. Additionally, members receive priority scheduling, exclusive discounts on additional services, and personalized cleaning plans tailored to their specific needs. This ensures a consistently clean and healthy environment for your home or business without the hassle of repeated bookings.